About Us

Ascendis Training specialises in delivering a variety of training courses for the developed and emerging African insurance markets. Programs are continuously updated by conducting on-going market-specific research to ensure that all material is compliant with the legislative and best-practice requirements of the relevant market. Programs are presented in English, French, Spanish and Portuguese in order to access all relevant markets in Africa.

Transformation is a top priority and essential in securing skilled staff, developing a diverse and representative employee base, conforming to industry codes and securing the trust of business stakeholders. We provide relevant and informative insurance training and skills development programs for staff, brokers and clients helping them to stay in touch with new personal and interpersonal skills trends that will enable them to improve their level of efficiency and empower them to realise their optimal potential.

With an extensive background in underwriting, claims, reinsurance and business development we help employees achieve higher levels of competence enabling them to make a meaningful contribution to your business’ bottom line.

Ascendis views training and on-going staff development as a priority and we are very proud of the success of these training programmes.

 

 

Training Services

We provide the insurance sector and corporate companies with specific training, using varying methods of customisation to meet the client’s requirements. Through on-going research we ensure that our courses remain relevant within the marketplace. Following a client’s needs analysis; we develop training programmes that will assist employees to work more efficiently and therefore increasing business productivity.

 


Services include the following:

Development of organisation specific learning solutions
Customised training programmes
Facilitation of in-house training
Public programmes
Workshops
Seminars
On-going refresher courses

 

We believe that service is about continuity and training, which is why we are proud to have a core of specialised staff that have worked for Ascendis for many years; people that have a deep understanding of our company, its product and our client requirements.

 

benefits

  • Customised training focused on development of the individual
  • Holistic training that fills gaps in skills, knowledge and behaviour
  • Training that adds value and improves motivation
  • Effective training that focuses on the needs of the organisation
  • Practical training with real life examples and case studies

 

 

 

 

 

 

 

 

Tailored learning solutions are designed and developed based on the following delivery model:


NON-LIFE INSURANCE COURSES INCLUDE:

Introductory courses in insurance principles, terms and concepts under-pinning insurance practices.

  • COMMERCIAL INSURANCE
    We offer beginner, intermediate and advanced training in insurance cover required by businesses and the practice of underwriting commercial insurance.
  • PERSONAL INSURANCE
    We discuss personal policy terms and concepts and personal insurance coverage.
  • REINSURANCE
    We offer various courses that cover treaty and facultative reinsurance.
  • RISK MANAGEMENT
    This course gives a foundation in the general principles of risk management as well as familiarity with methods used by organisations and individuals to manage risks.
  • ENGINEERING INSURANCE
    For this specialised form of insurance we partner with experts in this field to offer courses relevant to the cover your company provides.
  • INSURANCE BROKING
    We assist in building the brokers’ knowledge-base to help them to be leaders in their industry.
  • CLAIMS HANDLING
    Aimed at those employees who work in the claims environment, this specific course is a very useful tool for new-claims technicians and those who benefit from an overview of the claims process.
  • PROPERTY INSURANCE
    This course covers, in detail, the finer areas of the various classes of property insurance including policy structures and underwriting methodologies.
  • MOTOR INSURANCE
    The main focus of the course is policy cover, wording and local legislation. The course covers all aspects on how motor insurance is underwritten and how claims are handled.
  • MARINE INSURANCE
    Courses cover the various aspects of marine insurance including cargo, hull, casualty, and liabilities.
  • AVIATION INSURANCE
    We offer a working knowledge of the various aspects of aviation insurance such as hull insurance,loss of license, PA, war and terrorism and related liabilities.

COMPLIANCE COURSES INCLUDE:

  • ANTI-BRIBERY & CORRUPTION
    Anti-corruption Training is necessary to ensure compliance with modern International Anticorruption Legislation and to mitigate the risks and costs of corruption. This course introduces employees to bribery and corruption in the business environment.
  • ANTI- MONEY LAUNDERING
    This course is an excellent introduction to AML and will satisfy the regulatory requirements for verifiable learning for all staff to understand their Anti-money Laundering responsibilities.

SOFT SKILLS COURSES INCLUDE:

  • INTERPERSONAL SKILLS
    Your success depends upon your ability to interact and cooperate with clients and colleagues both face-to-face and via electronic communication.
  • CONFLICT HANDLING
    This course gives an insight into recognising the causes behind interpersonal conflict, targeting emotional triggers that create conflict, and applying proven techniques and strategies to build an environment of cooperation.
  • TIME MANAGEMENT
    The productivity of individuals and organisations rests largely on their ability to plan and manage time efficiently.
  • NEGOTIATION SKILLS
    Develops effective negotiating skills essential to achieving the best possible terms of an agreement.
  • STRESS MANAGEMENT
    Provides tools to support and enable employees to handle pressure and to deal with stress before it adversely affects productivity.
  • LEADING TEAMS
    Provides tools that will improve employees’ ability to understand and work with team dynamics, to build and sustain successful, productive teams, and to inspire them to motivate team members.
  • SELLING SKILLS
    Learn strategies and techniques to assist in generating increased sales and contributing to the profitability of the organisation. Increasing sales increases profits and as a sales person this is vital to success within an organisation.


 

OTHER AVAILABLE COURSES:

  • Service Excellence
  • Presentation Skills
  • Coaching
  • Managing Change
  • Leadership
  • Motivating People and Teams
  • Performance Management
  • Goal Setting

 

 

 

 

Clients

We aim to create value with personalised training solutions based on a detailed needs analysis and design of appropriate training programmes that can be facilitated by workshops, seminars and in-house training. Timeframes for training programmes vary between one and five days depending on the level of customisation and requirements of the participants. This approach ensures that clients receive holistic and tailored training that will have a lasting impact on their productivity and competence. With vast background in underwriting, claims, reinsurance and business development we can help employees achieve higher levels of competence enabling them to make a meaningful contribution to the bottom line.

Ascendis Training is proud to have a list of prestigious clients with whom we have built long term collaborative relationships. Having trained more than 2000 candidates we are the market leader in training insurance personnel. Clients include: GA Angola Seguros, AON Insurance Brokers, AIBA, Transeguros, Interbroker, Angoflex, Risco Seguro, Real Risk, C.O.S.E.A, Comercial, Porto Seguro, Celestino Pele, Corretana Seguros, RIA-Corretores, Mediador Mauro Monteiro, Crucial, BMA, Pe-Se Mediação de Seguros, Standard Bank, iSure, RealRisk and Barclays Africa.

 

 

I enjoyed it as I left the training with more information for me to assist my clients easily in the future

 

I liked the way that the training was facilitated. The content was of great value and professional

The topic was conducted in a simple and clear way. Practical examples were given to facilitate understanding.
What I liked most about the training was how the trainer transmits the material so that we understand
I liked the way that I was received and most importantly the trainer who has patience and determination to make us understand
The content was well presented and explained
I appreciated the conviction of the trainer and the transparency in transmitting the content
I enjoyed the way that the trainer allowed the learners to explore their own ideas and knowledge

 

 

 

get in touch

Sonia Ferreira is ready to assist with whatever queries you may have
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